Frequently Asked Questions

Payments are made through Time To Pet using:credit or debit cardACH bank transfer

Payment is due within 3 days after your final visit.

Standard cancellation fees include:Same-day after 6:30 AM — $50Day-before after 9:00 PM — $25Overnight under 72 hours — $120Extended bookings have separate rules.

Yes.Eligible loyalty tiers may receive certain cancellation waivers or reduced fees.

Cancel any remaining visits through Time To Pet as soon as possible.Visits that remain scheduled may still be charged.

Yes, but please tell us in advance.Shared care may require a signed waiver so everyone is clear about feeding, medications, access, and responsibilities.

PS4C may pause service if third-party access or conflicting instructions create a safety risk for your pet, home, or caregiver.

Visits may be delayed, shortened, adjusted, or rescheduled when conditions are unsafe.Your pet’s safety and caregiver safety come first.