Frequently Asked Questions

Use Time To Pet for service requests, changes, and cancellations.Your request is confirmed once PS4C approves it.

We recommend:Regular visits — 5–7 days aheadHoliday periods — 2–4 weeks aheadBooking early gives you the best chance of getting your preferred dates.

Sometimes.We’ll do our best when space is available, but same-day visits are not guaranteed.

6:30 AM–10:00 AM10:00 AM–12:00 PM12:00 PM–3:00 PM3:00 PM–5:00 PM5:00 PM–8:00 PM8:00 PM–10:00 PM (extended to 11:30 PM during holidays)

Usually, visits are scheduled within an arrival window.Exact timing may be approved when your pet has a documented medical or behavioral need that requires a strict schedule.

Visit length depends on your pet’s routine and the service booked.Visits longer than 60 minutes generally require multiple bookings.