Frequently Asked Questions

Use Time To Pet for routine care and service communication.This keeps important updates and instructions in one place.

Depending on your setup, approved access may include:keyslockboxessmart locksdoor codesbuilding fobsconcierge access

Let your concierge or building staff know PS4C will be visiting.Make sure we are approved to enter and that any required fob, key, registration, or visitor instructions are ready before you leave.

Test your key, code, fob, smart lock, or concierge access before care begins.A reliable backup access method is helpful when possible.

We’ll check your instructions and available backup access.If a client-provided key, code, lock, or building-access issue prevents entry, the visit may still be charged and additional access fees may apply.

Yes.Please give us current instructions for cameras, alarms, security systems, and building access before care begins.

Before you leave:confirm your visitsupdate your Time To Pet profileupdate emergency and veterinary informationleave enough food and medicationmake supplies easy to find