Service Agreement
Updated: July 27, 2024
Introduction: Welcome to Pet Sitting 4 Comfort LLC ("PS4C"). We are a family-owned and operated business dedicated to providing exceptional care for your pets since 2016. By using our services, you agree to the following terms.
Services Provided:
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Pet sitting
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Dog walking
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House sitting
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Overnight sitting
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Vet tech services (e.g., administering medications as prescribed)
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Grooming
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Pet taxi services
Client Responsibilities:
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Ensure pets are vaccinated and provide accurate information.
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Manage bookings via the Time To Pet portal.
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Provide both home and away contact information, including emergency contacts.
Payment Terms:
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Payments are due three days after service completion.
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Late payments incur additional fees.
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Refer to our live rates and fees page for the most current pricing.
Cancellations:
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Cancellations must be made by 10 pm the day before to avoid fees.
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Same-day cancellations incur a $50 fee.
Liability:
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PS4C is not liable for any sickness, injury, escape, loss, accidents, or death of pets unless caused by negligence.
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We do not share pet-sitting responsibilities with others unless a waiver is signed.
Privacy:
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We respect your privacy and handle your information with care. Detailed privacy policies are available on request.
Insurance:
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PS4C is insured through Pet Care Insurance and carries both general liability and cyber liability insurance. Proof of Insurance available by request.
Certifications and Awards:
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We are NAPPS Certified, PSI Certified, Fear Free Certified, Certified Cat Behavior & Dog Trainer, and PetTech First Aid and CPR Certified.
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Winners of the 2023 and 2024 Best Pet Care award by Northern Virginia Magazine.
Contact Information:
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For support or inquiries, please contact us via the Time To Pet portal or email stevehongsm@ps4c.net.
Your Security and Trust Are Our Priority:
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At PS4C, we are committed to transparency and security. Our website is secured with SSL encryption, ensuring your data is protected. We offer multiple ways to access our full service agreement to accommodate your preferences.
Note: This is a summary. For the full service agreement, please review the document provided during the onboarding process on the Time To Pet portal.