top of page
Find an Answer
How do I get started?
Submit a free Meet & Greet request. We'll review your location, schedule, and pet care needs.
Is the first Meet & Greet free?
Yes! Your complimentary initial Meet & Greet usually takes 30–45 minutes.We'll review routines, medications, behavior, and home access.
What areas do you serve?
Ballston / Virginia Square — 22203Clarendon / Courthouse — 22201Rosslyn — 22209Coverage depends on your exact address.
How quickly will I hear back?
Usually within 24 hours. Complex requests may take longer.
What forms are required?
We'll guide you through applicable agreements, policies, and authorizations in Time To Pet.
What services do you offer?
Dog walking, cat sitting, in-home pet sitting, specialized care, overnight sitting, and approved grooming add-ons.
How much do visits cost?
Rates vary by service, duration, and location.VIEW CURRENT RATES →
Do you charge for additional pets?
No, when their care fits safely within the scheduled visit.
Can you administer medications?
Yes, for approved routines. Advanced care is reviewed individually.
Do you offer boarding or group walks?
No. We provide in-home care and private dog walks.
Do you offer pet transportation?
Emergency veterinary transport may be available for current clients when authorized and feasible.
How do I book or change visits?
Use Time To Pet.Requests require PS4C approval.
How early should I book?
Regular visits: 5–7 days aheadHolidays: 2–4 weeks aheadSame-day requests depend on availability.
What are your arrival windows?
6:30–10 AM10 AM–12 PM12–3 PM3–5 PM5–8 PM8–10 PMHoliday evening visits may extend to 11:30 PM.
Can I request an exact time?
Possibly, for approved medical or behavioral needs. Otherwise, visits use arrival windows.
Will I receive visit updates?
Yes! Each visit includes photos, care notes, and observations through Time To Pet.
How often do pets need visits?
Cats: At least once daily.Dogs: No more than 12 hours between visits.Some pets need more frequent care.
Can you care for senior or special-needs pets?
Yes, depending on their care requirements and our team's availability.
Can you care for anxious or reactive pets?
Possibly. We use Fear Free® handling.Please disclose known triggers, aggression, resource guarding, or bite history.
What happens during an emergency?
We'll contact you when possible and seek veterinary care when needed, following applicable authorizations.Veterinary expenses remain your responsibility.PS4C does not diagnose or prescribe treatment.VIEW SAFETY PROTOCOLS →
Who will care for my pets?
Our owners and trained W-2 employees—not independent marketplace sitters.
Will my pet always have the same caregiver?
We prioritize consistency, but assignments may change.Your pet's care instructions remain documented in Time To Pet.
How are caregivers trained?
Our team completes supervised training and continuing education, including Fear Free® handling and Pet First Aid & CPR.MEET OUR TEAM →
How will you enter my home?
We use approved keys, lockboxes, codes, smart locks, building fobs, or concierge access.Please test access before care begins.
What if PS4C cannot enter?
We'll check available backup access.Visits may still be charged if client-provided access prevents entry.
Can someone else help care for my pets?
Yes, with advance notice. Shared care may require a signed waiver.
What should I prepare before traveling?
Confirm visitsUpdate pet and emergency informationLeave food and medicationVerify home accessShare camera and alarm instructions
How do I pay?
Through Time To Pet using a card or ACH transfer.Payment is generally due within three days after your final visit. Approved recurring clients may have monthly billing.
What are your cancellation fees?
Day-before after 9 PM: $25Same-day after 6:30 AM: $50Overnight under 72 hours: $120Extended bookings have separate rules.
Do regular clients receive cancellation benefits?
Eligible loyalty tiers may receive fee waivers or reduced charges.
What if I return home early?
Cancel remaining visits through Time To Pet. Applicable fees may still apply.
What happens during severe weather?
Visits may be adjusted when travel or care conditions are unsafe.VIEW COMPLETE POLICIES →
What does overnight care include?
11:30 PM–6:30 AMAn in-home caregiver stays overnight. Continuous awake monitoring and daytime visits are not included.VIEW OVERNIGHT SITTING →
Do you offer grooming?
Approved add-ons include nail trims and ear cleaning. Other procedures require individual review.We don't offer full-service grooming.VIEW GROOMING ADD-ONS →
bottom of page