Getting Started
How do I become a client?
Start by completing our contact form.
We will respond within 24–48 business hours to:
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confirm your address is within our service area
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provide a personalized quote
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offer meet-and-greet availability
What areas do you serve?
We serve select Arlington neighborhoods:
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Ballston (22203)
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Clarendon (22201)
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Rosslyn (22209)
Our service area is intentionally limited to maintain reliable scheduling and consistent care.
Services & Pricing
What services do you offer?
We provide:
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dog walking
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cat sitting
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drop-in visits
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overnight pet sitting
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medical and senior pet support
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grooming add-ons
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pet taxi / veterinary transport
What are your rates?
Rates vary based on service type, visit duration, and location.
Each client receives a personalized quote during onboarding.
We do not charge additional fees for medications or multiple pets in the same household.
Scheduling & Availability
How do I schedule services?
All scheduling is managed through the Time To Pet client portal after onboarding.
Clients can:
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request visits
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send messages
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view reports
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pay invoices
When should I book visits?
Recommended timelines:
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weekday visits — 5–7 days in advance
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holidays and peak periods — 2–4 weeks in advance
Same-day requests may be accepted based on availability.
Safety, Medical & Special Needs
Are you trained for emergencies?
Yes. Our team is trained in:
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Pet First Aid & CPR (PetTech)
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Fear Free® handling
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medication administration and post-surgical care
We follow standards from PSI and NAPPS.
Do you care for anxious or reactive pets?
Yes.
We use Fear Free® techniques to reduce stress and allow pets to move at their own pace.
Please share behavioral details during onboarding so we can prepare appropriately.
Communication & Visit Updates
Who will care for my pets?
Visits are completed by:
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Steve
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Hong
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a trained PS4C team member
We do not use contractors, ensuring consistent care.
Will I receive updates during visits?
Yes.
Each visit includes a report with:
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GPS check-in and check-out times
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photos
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notes on care, behavior, and health observations
Keys & Home Access
How do you access my home?
Common methods include:
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lockbox (preferred)
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door codes or smart locks
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concierge access
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key exchange during meet-and-greet
Access details are documented in your Home Access Authorization.
What if you cannot access my home?
If entry fails due to:
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incorrect codes
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faulty locks
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concierge restrictions
Service fees still apply, as time was reserved.
Please review our Policies page for full details.
Still Have Questions?
We’re happy to help.