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Frequently Asked Questions

Trusted Pet Care in Ballston, Clarendon & Rosslyn Since 2016

 

Below are answers to common questions about our pet sitting and dog walking services. If you need additional help, feel free to contact us.

Getting Started

How do I become a client?

Start by completing our contact form.

 

We will respond within 24–48 business hours to:

  • confirm your address is within our service area

  • provide a personalized quote

  • offer meet-and-greet availability

 

Start Here → Contact Form​

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What areas do you serve?

We serve select Arlington neighborhoods:

  • Ballston (22203)

  • Clarendon (22201)

  • Rosslyn (22209)

 

Our service area is intentionally limited to maintain reliable scheduling and consistent care.

Services & Pricing

What services do you offer?

We provide:

  • dog walking

  • cat sitting

  • drop-in visits

  • overnight pet sitting

  • medical and senior pet support

  • grooming add-ons

  • pet taxi / veterinary transport​

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Explore All Services →

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What are your rates?

Rates vary based on service type, visit duration, and location.

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Each client receives a personalized quote during onboarding.

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We do not charge additional fees for medications or multiple pets in the same household.

Scheduling & Availability

How do I schedule services?

All scheduling is managed through the Time To Pet client portal after onboarding.

 

Clients can:

  • request visits

  • send messages

  • view reports

  • pay invoices

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When should I book visits?

Recommended timelines:

  • weekday visits — 5–7 days in advance

  • holidays and peak periods — 2–4 weeks in advance

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Same-day requests may be accepted based on availability.

Safety, Medical & Special Needs

Are you trained for emergencies?

Yes. Our team is trained in:

  • Pet First Aid & CPR (PetTech)

  • Fear Free® handling

  • medication administration and post-surgical care

 

We follow standards from PSI and NAPPS.

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Do you care for anxious or reactive pets?

Yes.

 

We use Fear Free® techniques to reduce stress and allow pets to move at their own pace.

 

Please share behavioral details during onboarding so we can prepare appropriately.

Communication & Visit Updates

Who will care for my pets?

Visits are completed by:

  • Steve

  • Hong

  • a trained PS4C team member

We do not use contractors, ensuring consistent care.

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Will I receive updates during visits?

Yes.

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Each visit includes a report with:

  • GPS check-in and check-out times

  • photos

  • notes on care, behavior, and health observations

Keys & Home Access

How do you access my home?

Common methods include:

  • lockbox (preferred)

  • door codes or smart locks

  • concierge access

  • key exchange during meet-and-greet

 

Access details are documented in your Home Access Authorization.

 

 

What if you cannot access my home?

If entry fails due to:

  • incorrect codes

  • faulty locks

  • concierge restrictions

 

Service fees still apply, as time was reserved.

 

Please review our Policies page for full details.

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