Frequently Asked Questions

Submit our Free Meet & Greet Request with details about your pets, location, schedule, and care needs.We’ll review everything and follow up with next steps.

Yes. Your first Meet & Greet is complimentary and usually takes about 30–45 minutes.

We meet your pets and learn about their:routinemedicationspersonalityhandling preferenceshome accessemergency needsYou can also ask questions before care begins.

We currently accept new clients primarily in:Ballston / Virginia Square — 22203Clarendon / Courthouse — 22201Rosslyn — 22209, limited availabilityYour exact address determines availability.

We usually respond within 24 hours during office hours.Requests for busy dates or more involved care may take a little longer to review.

We’ll guide you through the required forms in Time To Pet.These may include your Service Agreement, emergency veterinary authorization, home-access information, and any care-specific waivers.