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  • What time will you be arriving to take care of my pet?
    We provide visits during specific time windows. We cannot guarantee a particular arrival time, but we guarantee we'll show up during your requested window* Unless otherwise agreed, pet visits will be considered "Morning, Mid-Day, Evening, or Night slots" to be completed within our service hours of 6:30 am to 11:30 pm. We cannot guarantee our visit's exact time due to traffic, parking, weather, the unpredictability of animals, etc. Particularly during inclement weather or road blockages, when driving/parking conditions are poor and transit times become 2-3 times longer than usual, we may reorganize our visit route and start our path earlier to safely get to every visit for that day. These slots will be shown when making an online request through the portal as we ask for a 1 to 3-hour visit window: Morning (6:30 am - 10 am) Late Morning (10 am - 12 pm) Mid-Day (12 am - 3 pm) Late-Afternoon (3 pm - 5 pm) Evening (5 pm - 8 pm) Night (8 pm - 11:30 pm) You can request up to 4 visits per day. We offer 15-minute, 30-minute, 45-minute and 60-minute visits. The client chooses the duration of the visits and can mix and match to design the best plan for their pet. *We understand wanting to keep your pets on their regular schedule, as pets thrive on routine, and we will make every effort to reach your pet close to your requested times, especially if the pet needs medication or is physically frail.
  • When are you available?
    Our services are available 365 days a year. Monday through Sunday from 6:30 am to 11:30 pm Overnight Sitting hours are from 11:30 pm to 6:30 am
  • I have a special needs pet. Can you help?
    Fill out a Contact Us form, and if we can’t help you, we’ll provide sources to others who can offer extended pet care, like 8-hour visits during the day. Steve is a former veterinary technician, and Hong-An is a certified veterinary assistant; we have helped pets with things from physical rehabilitation to administering medicine and much more!
  • Are there any extra fees on nights and weekend visits?
    Unlike most other companies, we don’t charge you extra on nights or weekend walks.
  • Why should I hire a certified professional pet sitter?
    Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps alleviate the stress imposed when their owners leave home. Pets can also maintain their diet and exercise routine and enjoy the personal attention a pet sitter provides; this also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals. Have your home, as well as your pets, cared for while you are away. Have a stress-free vacation knowing your pets and home are in the excellent care of professionals.
  • Are you available over the holidays? Do you charge holiday surcharges?
    Absolutely! We are available for services 24/7/365. We book up quickly during the holidays, so we request that you notify us a few weeks in advance to get the preferred time slot. We do not charge holiday surcharges.
  • How do I manage my bookings? Can I stop my service at any time?
    Any schedule changes like returning home early/no longer needed or extending pet care due to a delay returning home must be submitted via the Time To Pet portal or app (we will NOT accept requests or schedule changes by email, text, or phone calls). Rescheduling or Cancelling Services Here’s a quick guide to requesting changes or canceling services: Login to your Time To Pet online account Click on the “Scheduling” icon. Select the Date/Time slot(s) you want to change on the weekly calendar. Click on “Request Changes.” Select “I Want To Cancel This Event” or “Request Changes to Event.” We will review your request, ask for any clarification if needed, and get back to you to confirm the requested changes. Changes and cancellations to scheduled visit services should not be considered confirmed until you hear back from us with a confirmation or check your schedule that it is no longer pending. You can also select a specific event from the scheduled services below your calendar. Request changes or cancellations to these events by following the instructions below: Select the “Request Changes” button for the event you want to change. Select “I want to Cancel This Event” to make a cancellation request or “Request Changes To Event” to change a scheduled event. If you request to cancel this event, you’ll see a pop-up window where you can leave a reason for the cancellation. You’ll receive a message that your request is being reviewed. If requesting changes to the visit, you can edit the date, time block, service pets, or any notes on the event. Changes to requested visits will be reviewed and confirmed. Color guide to managing past, present, and future services: Blue - Confirmed (you will receive email confirmation) Green - Completed (pets have been taken care of for the requested slot) Red - Pending (service changes needing approval from us) Grey - Canceled (no longer needed certain services or dates/time slots) Yes, you are not locked into using us for any period. We want to ensure that you are satisfied with our services, so if you were thinking of canceling due to an issue that has taken place, request a service change on your Time To Pet account.
  • What services do you offer?
    Pet Sitting 4 Comfort provides in-home pet care (pet sitting, cat visits, dog walking), vet tech visits, a la carte grooming (nail trims, ear cleaning, and anal gland expressions), house sitting (no pets), and overnight sitting; this means we travel to our client’s homes to care for their pets. We provide service for whatever they need: travel, long work hours, late meetings, recovering from surgery, working from home but not having enough time to walk the dog, and not trusting the kids to care for the animals properly. Whatever the reason, we’ll be there! Our clients are mostly cat and dog owners who may also have aquatic pets. Our clients can customize how long they want us to visit their pets. We will also bring in the mail/packages, take out the trash, rotate the lights, and open and close the curtains to give the home a lived-in look.
  • Do you charge per pet?
    No! We charge by time. Our services are 10 to 15-minute, 30-minute, 45-minute, or 1-hour visits. Whether you have one pet or a zoo, we can provide customized services.
  • How do I get started?
    Click this link to fill out a form, and you will expect an email response within 24 hours to schedule a complimentary in-person meet and greet.
  • How far in advance should I schedule?
    We suggest submitting requests for pet sitting while you are out of town around a month ahead and requesting dog walks a week ahead. We always encourage planning as far in advance as possible, as our schedules fill up daily. You can always request changes as we understand plans may alter. However, remember our cancellation policy, as we do NOT charge weekend or late booking fees or holiday surcharges.
  • What happens if my plans change (delayed flight, extra hours at the office, family emergency) and I cannot make it home on time?
    Our primary concern is always the health and well-being of your pets. If your plans change for some reason, make a request through the Time to Pet portal or app, and we will ensure your pets are taken care of until you return home safely.
  • How do I pay?
    We try to keep things as simple as possible when paying for our services. Through our Time to Pet system, you can upload your credit or debit card to your profile, and payments are automatically submitted if you opt-in to automatic payment. You can view any invoices on your profile and get emailed any upcoming charges.
  • When do I pay?
    Occasional/Seasonal Clients Invoices are due three days after the last scheduled visit for each trip/booking request. For example, you booked three trips/requests: 1st trip: July 1-7; invoice is due on July 10 2nd trip: July 20-26; invoice is due on July 29 3rd trip: August 15-18; invoice is due on August 21 Monthly Clients Pay at the end of the month if you use our pet care services weekly.
  • What Is The Initial "Meet And Greet" For?
    Our initial consultation meeting is complimentary and takes place at your home for 30-60 minutes. During the meeting, Steve or Hong will be present; this is a chance for us to get to know you and your fur babies and vice versa. We will review your pet's routine, discuss our policies/key arrangements, get a house tour, Time To Pet portal walkthrough (conversations, my info, pet info, scheduling, invoices, and help articles sections), and answer any questions regarding the following forms in the portal* Client information form Pet information form Veterinary authorization form Policies & Service agreement Once you respond to our email with your preferred meet-and-greet appointment slots, you'll receive an email from Time To Pet to activate your pre-setup account.
  • Why should I sign up today?
    Once you are registered with Pet Sitting 4 Comfort (after our consultation in your home), and your keys are on file or have discussed other key arrangements, whenever you need care—even on short notice—you need to make a request through Time To Pet, and we will be there! Registered clients also receive priority scheduling, which can be helpful around major holidays, and they receive and can participate in our fun, pet-centered monthly newsletter! Sign up today even if you don't need us right away!
  • How do I schedule an appointment?
    If you are an existing client, you can schedule an appointment by logging into your Time To Pet account Apple / Android App If you have not yet signed up with us, please click here to get set up. Reserve Service Dates/Time Slots Please be sure to activate your account and fill in the required sections to reserve dates needed by: Going to SCHEDULING, tap on the middle of the screen when you sign into the Time To Pet Portal or App. Click on the Blue box "+ Request New Service." When Do You Want Services?: Select Dates: Multiple Days or Single Day Select Pets For Service: make sure your pet details are current! Service Requested: Click 'Select A Service' to choose the needed service using the scroll option. Once you click on the desired service, it'll give you service details and let you choose your time slots ((ex. If you need twice-daily visits, click on Morning (6:30 am - 10 am) & Night (8 pm - 10:30 pm)) for the date(s) needed Write down any special requests or pet care updates, and specify the preferred visit window to visit your pets in the Additional Details For Us. Review your requested services with the option to 'Add More Services,' it'll generate an Estimated Cost at the bottom before clicking on 'Submit Request.' Please note that a requested service should not be considered final until we approve it.
  • What if I need an appointment within 48 hours?
    We always advise clients to be on a recurring schedule to ensure we can deliver on your requested visits, but we do our best to accommodate last-minute requests. Anything booked within 48 hours may lead to a shorter visit slot unless another client cancels; you will be upgraded to a standard visit.
  • What happens during a typical pet sitting visit?
    Your registration meeting will determine the tasks to be completed at each visit. A typical visit consists of: • For your cat: fresh food and water, a scooped and refreshed cat box, playtime, treats as needed (if allowed), and massive doses of attention and love. • For your dog: fresh food and water, outdoor walking session, playtime (inside or outside fenced yard), treats as needed (if allowed), and massive doses of attention and love. • For your home: mail and package retrieval, rotation of lights, household plant watering, garbage taken out, and a general house check. If you need other tasks, please discuss this with us in advance.
  • Do you accept tips?
    Yes! We pride ourselves on excellent service. If you feel that your sitter has gone above and beyond, tips are always appreciated.
  • What is your cancellation policy?
    Since we understand what it’s like to have a busy and ever-changing schedule we have implemented an extremely flexible cancelation policy: Day-Before Cancellations: $25 fee after 10 PM the day before scheduled service(s). Same-Day Cancellations: $50 fee after 6:30 AM on the day of service. Overnight Sitting Cancellations: $120 fee if less than 72 hours before commencing services. Extended Pet Sitting & Overnight Bookings of 7 days or More: must be received at least five days in advance, or 30% of the invoice is due. If the cancellation is within 24 hours, 50% of the invoice is due.
  • How do we discipline the pets?
    Pet Sitting 4 Comfort's methods and techniques are positive-focused and adhere to the pet training industry's LIMA approach to least invasive, minimally aversive experiences, along with being Fear Free certified to help educate pet owners on reading dog and cat body language and provide ideas for how enrichment and training can be incorporated into the pet's environment and routine, promoting not only a calmer pet-sitting stay but also a more prosperous, more fulfilling life. We strongly believe in positive reinforcement and do not hit, spank, slap, yank the leash, shock, or grab your pet, as this can lead to induced stress and potential behavioral issues to develop.
  • How will I know my pet was cared for?
    All of our visits are GPS-tracked and verified with Time to Pet. As a client, you will receive your account through which you can schedule and cancel appointments, contact our team, and view any invoices on your profile. At the start of each appointment, you will receive a notification letting you know the visit has started, and then at the end, you will receive a report card showing where your dog was walked; for cats and other non-outside visits, you will see that we were there, notes about the visit and photos. Online Portal: You can view your appointment information within the Time to Pet App. Apple store: Google Play store:
  • Do you walk multiple dogs at a time?
    If you have more than one dog in your home, we can walk them together, but we do not do so unless they are from the same home. We believe the individual attention we can give your pets is essential, and we take pride in the attention we can give them while we are with them.
  • Do you do every other day visits for cats?
    No, we do not. As a professional pet-sitting service trained in pet first aid and CPR, we know that cats can get into trouble, and it can become serious within a short amount of time. Instances such as closing themselves into an area, tipping over a water bowl, or, in the case of male cats, getting urinary blockages can lead to a very seriously ill kitty within a short period. As we are responsible for your pet's health and well-being, our policy is that cats must be visited at least every 24 hours.
  • What happens if a pet becomes Ill and the client is out of town or unable to leave work?
    If we suspect something is wrong with a pet, we will call you at the emergency phone numbers on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. If we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend on these services. We recommend that you have a credit card on file with your veterinarian. Our veterinary release form allows us to treat and transport pets in an emergency.
  • Will the same person be taking care of my pet?
    It will be either one of our two pet care specialists, Steve or Hong, who have been trained to the last detail to ensure the perfect delivery of services. And peace of mind.
  • How can I help prevent damage to my home caused by my pet?
    You know your cat better than we do. If they have unruly habits such as chewing, getting into trash, clawing furniture, etc., we ask that you take proper precautions (pet-proof your home) to ensure your pet does not have the opportunity to act unruly. If something does happen that causes damage due to our negligence, we are fully insured and bonded. You can rest assured that we will cover the loss if Pet Sitting 4 Comfort is responsible.
  • Do you have experience giving medication to pets? Do you charge extra?
    We can administer any prescribed medication/treatment your pets are currently on; this includes oral, sublingual/buccal, transdermal, otic, ocular, inhalation, and subcutaneous injections. The best part is it's included in your pet visit at no additional fee! We ask our clients to specify medications: What is the medicine called, and what is it treating What the dose is When does it need to be administered (if it's every other day, when was it last given, or if it's given daily in the AM. Midday, or PM) Method of administration (Oral, Sublingual/Buccal, Transdermal, Otic, Ocular, Inhalation, Subcutaneous Injection) Helpful tips or routines ("Fluffy always has a cuddle or treats afterward") How to get hold of any more should we need it Example format: AM: 1 tab Fluoxetine given by hand or pill popper, 1 mL Clavamox by syringe, 1 capsule Gabapentin mixed with food or pill pocket, 1/2 chewable tab Rimadyl given as a treat Mid-day: 1 capsule of Gabapentin mixed with food or pill pocket Evening: 3 pumps of fish oil & 1 capsule of Gabapentin mixed with food or pill pocket, 1 mL Clavamox by syringe, 1/2 tab Rimadyl as a treat
  • How will you enter my home?
    We will use a garage code, keys stored in a lockbox at your home or outside our home office, or through a keyless entry system such as ButterflyMX or Latch.
  • I live in a secure building, how is that handled?
    Email the leasing office before your travel dates that Steve and Hong from Pet Sitting 4 Comfort (PS4C) have access to the home unit and authorization to use your key/fob. Ask them to let us keep your keys until the last visit; that way, we can spend more time with your pet instead of waiting to receive your key/fob or their backup key/fob from the concierge each visit. If you decide to use concierge services, note that we start our visit timer when we finish parking. If we have to wait 5 to 15 minutes for staff to return and provide us with a key or fob to access the home, we will notify you of the reduced time with your pet due to the delay in retrieving/returning the key from the concierge.
  • What do you do with my house key?
    Your key is tagged with the pet's name and designated numbers. The key will be kept with one of us when visits are in progress. For keys kept on file, they are stored in a safe.
  • What are you key handling arrangements?
    We have the following options regarding key handling before commencing services: Key Pick-Up/Drop-Off Services: Requests are made through the Time to Pet portal by clicking on scheduling and selecting key pick-up ($20) or key drop-off ($20) services. You will receive a message through the Portal when we are en route with an eta to meet in the lobby/front of your home. Home Office Lockboxes: You can use three lockboxes to drop off and pick up your home keys/fob. You can request through the Portal to pick one of the lockboxes with instructions on how to get here, times to avoid, and how to operate the lockbox with the designated passcode. Concierge Services (Apartment/Condo Residents)*: Email the leasing office before your travel dates that Steve and Hong from Pet Sitting 4 Comfort (PS4C) have access to the home unit and authorization to use your key/fob. Ask them to let us keep your keys until the last visit; that way, we can spend more time with your pet instead of waiting to receive your key/fob or their backup key/fob from the concierge each visit. Temporary Virtual Key/Code: Message us with the code to enter your home before leaving out of town. Personal Lockbox: Before leaving, message us with a picture of the key inside the designated lockbox, its code, and its location. Please note that we are not responsible for lockbox failures or if the key is not inside the lockbox before we commence services and leave it inside as requested after the last visit.
  • Do you care for pets that have aggression issues?
    If the pet has aggressively bitten someone in the past, we may not be able to provide service due to it being a potential liability. If the pet is skittish and maybe growls around those they don’t know, then we will be happy to work with the client to see if a pet care plan can be designed that works. We will interview the client and their pet to determine if this is possible. If additional visits are necessary to socialize the pet with us, the client must be present at all visits and pay the standard service fee until socialized. If we or the pet owner feel unsafe performing a service, we will reserve the right to discontinue the service without notice.
  • My friend/neighbor/family member will be helping out, is that ok?
    As a professional pet-sitting service, we prefer that your pet's health and well-being are our responsibility and liability. For this reason, we are more willing to share duties with another insured and bonded professional pet sitter over a friend, neighbor, or family member who wants to visit your pet. If you insist on "job share" or allow others to share in pet sitting duties and are not insured/bonded professional pet sitters, we ask you to let them know that Pet Sitting 4 Comfort will conduct the primary care tasks (feeding, administering medicines, etc.) You must notify your guests that they should not duplicate feedings and medication administration. They can feel free to refresh the water or offer your pet's favorite treats. We would also appreciate it if they left us a note indicating which task they've performed.
  • What is your extreme weather policy?
    We walk dogs and complete other pet visits regardless of the weather. In the case of dog walking, we visit dogs on their assigned day and time. Suppose the weather conditions are not conducive to walking (moderate rain, extremely hot or cold temperatures, or icy sidewalk conditions). In that case, we will give the dogs a potty break and play inside instead. Regarding pet sitting, we will complete their scheduled visits to the best of their abilities. However, there are times when we physically cannot make it to a home on time. This is occasionally the case in the winter, when roads are impassable, or in the summer due to downed trees, power lines, or flooded streets. In this case, we will contact the owners about delayed arrival and potentially shorter visit times to get to everyone safely that day. In the case of extreme weather conditions, we occasionally need to alter the length of our visits to be safe and complete our scheduled visits. If a visit length is adjusted significantly, we will change service to drop-in visit (10 to 15 min) rates. Examples include flooding, severe thunderstorms, winter storms, or other significant delays. We may leave out extra food or water if we have ample warning of such an issue. We have a list of emergency contacts with house access that could take over pet care in case we cannot access your location.
  • What are your credentials and awards?
    We provide you peace of mind with the following: Winners of Northern Virginia Magazine's Best Pet Care in 2023 Certified Professional Pet Sitters Certified Dog & Cat Trainers Fear Free Certified® Professionals (FF) Pet First Aid & CPR Trained (PetTech) Members of leading professional pet sitters associations (PSI) and (NAPPS) Members of the Association of Professional Dog Trainers (ADPT) Ongoing Training & Education Clinical Background (5 years) Veterinarian Recommended Volunteers at the Animal Welfare League of Arlington (we volunteer our vet tech services at their community care clinics) Raving Reviews
  • How did we get started in the pet sitting industry?
    Steve and Hong-An co-founded Pet Sitting 4 Comfort (PS4C) in 2016. Our family-operated business started with the love of animals and helping people with their pets' needs. We realized the demand for skilled individuals with a clinical background to care for their beloved furry family members while they were away or needed help administering medications in the comfort of their own homes. Steve has five years of clinical experience as a veterinary technician from 2011 to 2016. Hong-An is certified as a Veterinary Assistant to provide care for our clients' special needs pets, from puppies/kittens to senior dogs and cats. We are certified professional pet sitters that offer specialty and customized pet care in Arlington, VA: Ballston, Clarendon, and Rosslyn.
  • Are you bonded and insured?
    Yes, we are! Our insurance policy information is available upon request.
  • How are you different from other pet sitting services?
    Pet Sitting 4 Comfort® LLC is a family-owned/operated premier pet care service provider to Arlington, VA: Ballston, Clarendon, and Rosslyn. With over 400 clients served since our launch in 2016, we have made it our mission to provide our clients with the highest quality of pet care services while treating them as part of our family and implementing cutting-edge technology to improve the customer experience while verifying all visits with the use of GPS technology. We create custom plans for each client implemented by dedicated pet care specialists who have undergone intensive training, are fear-free & pet first aid/CPR certified, certified dog and cat trainers with a veterinary background, and are fully bonded and insured.
  • What type of clients do you work with?
    We work with pet owners in Arlington, Virginia, Ballston, Clarendon, and Rosslyn areas, searching for top-quality pet care and peace of mind while they travel or when they have to leave their pets for long hours due to work or other obligations.
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