Frequently Asked Questions

Trusted Pet Care in Ballston, Clarendon & Rosslyn Since 2016

Not sure how to get started? Need details about visits, pricing, or safety? You’re in the right place. Below are answers to the most common questions from pet parents—organized for quick reading.

Getting Started

How do I become a client?

Start by completing our Contact Us Form. We’ll follow up within 24–48 business hours to confirm availability, provide a quote, and schedule your meet and greet.

What areas do you serve?

We currently serve specific parts of Ballston, Clarendon, and Rosslyn (Zip Codes 22201, 22203, 22209). Visit our Service Area page for full details.

Services & Pricing

What types of services do you offer?

We offer dog walking, cat sitting, overnight care, medical support, grooming add-ons, pet taxi, and more. See full details on our Services page.

How much do visits cost?

Pricing varies by location and visit type. A personalized quote will be provided during onboarding. We don’t charge extra for administering medication or additional pets.

Scheduling & Availability

How do I request services?

Once onboarded, use our Time To Pet portal to schedule visits, message us, and manage payments.

How far in advance should I book?

Weekday visits: 5–7 days in advance
Holidays or peak dates: 2–4 weeks ahead
Last-minute visits may be accepted based on availability and may be shortened

Safety, Medical & Special Needs

Are you trained in emergencies?

Yes. We’re certified in Pet First Aid & CPR and have veterinary assistant experience. We specialize in handling senior pets, post-surgical care, and medical monitoring.

Do you care for reactive or anxious pets?

Yes. We use Fear Free Certified® handling techniques and tailor visits for shy, anxious, or special-needs pets. Let us know your pet’s comfort level during onboarding.

Trust & Communication

Will I get updates during visits?

Yes. Each visit includes GPS-tracked check-ins, photos, notes, and summary reports in your portal.

Who will care for my pets?

All care is provided by Steve, Hong, or an approved, trained team member—never contractors or strangers. You’ll always know who’s visiting your home.

Keys & Home Access

How do you access my home?

You can provide a lockbox, code, concierge info, or key. We review and confirm access during your meet and greet.

What if there’s a lockout or access issue?

If we’re unable to enter due to incorrect codes, faulty locks, or third-party issues, visit fees still apply. See our Policies for full terms.