Frequently Asked Questions
Trusted Pet Care in Ballston, Clarendon & Rosslyn Since 2016
Got questions? We’ve got answers. Browse below by topic or Contact Us directly if you need help.
Getting Started
How do I become a client?
Fill out our Contact Form to get started.
We’ll reply within 24–48 business hours to confirm availability, send a quote, and share Meet & Greet options.
What areas do you serve?
We serve select parts of:
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Ballston (22203)
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Clarendon (22201)
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Rosslyn (22209)
See full details on our Service Area page.
Services & Pricing
What services do you offer?
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Dog Walking
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Cat Sitting
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Drop-In & Overnight Visits
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Medical Support (post-op, senior, meds)
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Grooming Add-Ons
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Pet Taxi / Travel Prep
What are your rates?
Rates vary by location and service type.
You’ll receive a personalized quote during onboarding.
✔ No extra fees for meds or additional pets in the same household.
Scheduling & Availability
How do I schedule services?
Once onboarded, all bookings are managed in your Time To Pet Portal, where you can:
✔ Request visits
✔ Send messages
✔ Pay invoices
✔ Receive real-time updates
When should I book?
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Weekdays: 5–7 days in advance
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Holidays & school breaks: 2–4 weeks ahead
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Same-day: Case-by-case (shorter visits may apply)
Safety, Medical & Special Needs
Are you trained for emergencies?
Yes. We're:
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Certified in Pet First Aid & CPR
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Experienced in vet tech support and post-surgical care
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Fear Free Certified®
Do you care for anxious or reactive pets?
Yes. We use low-stress handling techniques tailored to each pet’s behavior.
Let us know any special needs during onboarding.
Communication & Trust
Who will care for my pets?
Only Steve, Hong, or a fully trained PS4C team member—no random sitters or third-party contractors.
Will I get updates during visits?
Every visit includes:
✔ GPS-stamped check-in/out
✔ Photos & custom visit notes
✔ Summary posted to your portal
Keys & Home Access
How do you access my home?
Options include:
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Lockbox (preferred)
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Door code or smart lock
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Concierge/front desk
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Direct key exchange (discussed at Meet & Greet)
What if you can’t get in?
If access fails due to:
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Incorrect codes
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Broken locks
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Concierge issues
Service fees still apply. See Policies for full terms.