What You Can Do in the Portal
Use your PS4C client portal to:
• Request new services
• View upcoming visits
• Submit change or cancellation requests
• Update pet and household information
• Send messages to the PS4C team
• View visit updates, photos & report cards
• Review invoices & submit payments
Service requests remain pending until confirmed by PS4C.
Trouble Logging In?
Need help accessing your account?
Email: stevehongsm@ps4c.net
Current clients should use the Time To Pet Conversation Feed for scheduling and care questions whenever possible.
New to PS4C?
New clients begin by requesting a complimentary Meet & Greet.
1. Tell Us About Your Pets
Send your address, preferred start date, pets, and care needs.
2. Set Up Your Client Portal
If PS4C is a good fit, we’ll send your Time To Pet setup instructions.
3. Meet Your Care Team
We’ll review your pets’ routines, supplies, home access, and important care instructions.
4. Request Care
Once onboarding is complete, approved services can be requested through your portal.