Protocols & Emergency Preparedness
Certified. Compassionate. Ready for Anything.
When you choose Pet Sitting 4 Comfort® (PS4C), you’re choosing trained, trusted professionals who can handle any situation with care, composure, and compassion.
From emergency weather events to medical crises, we follow evidence-based protocols built on industry standards and our own hands-on experience.
Safety You Can Trust
Our emergency planning combines nationally recognized credentials with structured, in-house procedures.
Certifications & Affiliations:
✅ Fear Free® Certified
✅ PetTech® First Aid & CPR
✅ Aligned with PSI & NAPPS best practices
Supported by Your Onboarding Documents:
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Service Agreement
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Policies & Procedures Manual
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Veterinary Release Form
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Home Access Authorization
Our 4-Phase Emergency Framework
Based on FEMA’s disaster readiness model for pet care:
1. Mitigation – Reducing Risk
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Require collars, tags, or microchips
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Check for hazards: exposed wires, stuck windows, faulty gates
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Maintain updated Time To Pet profiles
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Use emergency decals as needed
2. Preparedness – Planning Ahead
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Carry first aid kits on all visits
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Store client vet/emergency contacts securely
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Conduct annual protocol refreshers
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Continue Fear Free and crisis training year-round
Pet Health & Medical Protocols
Wellness Observations
We proactively check for:
✔ Odor or redness in ears
✔ Discharge or irritation in eyes
✔ Tartar, gum color, or bad breath
✔ Bald spots, rashes, or parasites
✔ Nail overgrowth or paw debris
✔ Appetite, mobility, or energy changes
Condition-Specific Support
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CKD: Monitor fluids, litter, and appetite
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UTIs: Track urination frequency and litter habits
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IBD: Enforce diet compliance, hydration
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Diabetes: Monitor insulin schedule, appetite, behavior
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FIV/Immune-compromised: Sanitize supplies, reduce stress
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Seizures: Monitor episodes
Emergency Response Protocol
If a pet becomes ill, injured, or unresponsive:
✔ Check Airway, Breathing, Circulation (ABCs)
✔ Administer CPR or Heimlich if needed
✔ Treat minor wounds and monitor vitals
✔ Transport to emergency care if necessary
✔ Notify you and your vet immediately
✔ Log everything in the Time To Pet portal
Common Emergencies:
Seizures, collapse, choking, poisoning, fever, limping, breathing issues
Environmental Protocols
Power or HVAC Failure
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Check indoor temps: >85°F or <60°F triggers action
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Use cooling or heating pads if available
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Notify client immediately
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Relocate pet if safety is compromised
Fire, Gas Leak, or Security Threat
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Evacuate all pets
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Call emergency services
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Notify client
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Document in portal
Behavior & Safety Situations
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Anxious Pets: Use Fear Free® redirection and calming space
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Dog Fights/Bites: Separate, provide first aid, notify vet/client
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Destructive Behavior: Redirect with enrichment
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Lost Pet: Begin local search, alert owner/shelters, document actions
Weather Delays & Adjustments
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Shorten visits during extreme heat/cold
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Reschedule safely during snow or flooding
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Notify clients and use backup contacts when access is blocked
Emergency Pet Taxi Protocol
PS4C offers urgent transport for pets under active care.
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Vet visits within Arlington or 10+ miles
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Wait time billed after the first hour
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Real-time updates with GPS and visit logs
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Only available for current clients with signed forms on file
Communication Standards
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Service Hours: 6:30 AM – 10:00 PM (11:30 PM on holidays)
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Office Hours: 9:00 AM – 9:00 PM
Visit Reports Include:
✔ Arrival & departure times
✔ Tasks completed
✔ Food, potty, meds
✔ Behavior notes & safety observations
Help Us Help You
Please make sure to:
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Keep pet profiles & access info current in your portal
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Test lockboxes, smart locks, or keypads before trips
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Provide accurate vet & emergency contact details
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Inform us of HVAC, plumbing, or security issues at home
Why Families Trust PS4C
✔ Serving Arlington since 2016
✔ No rotating sitters or contractors
✔ Only Steve, Hong, or certified PS4C team members
✔ Emergency-ready with training, experience, and transparency