Policies
Updated: July 26, 2024
Welcome to Pet Sitting 4 Comfort® LLC! We are committed to providing professional, compassionate, and personalized pet care services for your beloved pets. Our family-owned business takes pride in our dedication, transparency, and exceptional care. Please review our policies to understand our services and procedures.
Quick Reference Guide
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Service Availability: 365 days a year, 6:30 am - 11:30 pm; Overnight sitting: 11:30 pm - 6:30 am.
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Booking & Scheduling: Use the Time To Pet portal for all requests. No texts, calls, or emails accepted.
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Payment: Invoices due three days after service. Late payments incur fees.
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Key Management: Secure storage options and pick-up/drop-off services available.
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Safety & Security: Lock doors/windows. Provide emergency contacts.
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Cancellations: Fees apply for late cancellations. Check details below.
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Contact: Use the Time To Pet portal for all communications.
General Policies
Certified Professional Care
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Training & Experience: Our team is trained and experienced, ensuring high-quality care for your pets.
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Stress Reduction: Maintaining your pet's routine helps reduce stress during your absence.
Service Availability
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Hours of Operation: Services are available 365 days a year, from 6:30 am to 11:30 pm. Overnight sitting is from 11:30 pm to 6:30 am.
Booking & Scheduling Policy
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Client Portal (Time To Pet System): Use the portal for all service requests, rescheduling, or cancellations. No texts, calls, or emails accepted.
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Technical Support: Email us at stevehongsm@ps4c.net for portal support.
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Binding Requests: Only requests made through the portal are binding.
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Visit Windows
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Flexible Scheduling: We offer several time slots:
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Morning: 6:30 am - 10 am
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Late Morning: 10 am - 12 pm
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Mid-Day: 12 pm - 3 pm
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Late Afternoon: 3 pm - 5 pm
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Evening: 5 pm - 8 pm
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Night: 8 pm - 11:30 pm
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Payment Policies
Rates and Billing
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Charge by Time: Services are charged by the duration of the visit.
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Due Date: Invoices are due three days after service via the Time To Pet portal.
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Late Fees: Late payments incur additional fees and may lead to service refusal.
Key Handling Policy
Key Management Options
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Secure Storage: Keep your key on file with us for frequent travelers or last-minute requests.
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Lockboxes: Use our home office lockboxes for key drop-off and pick-up.
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Pick-Up/Drop-Off: Schedule key pick-up for a $20 fee and key drop-off for an additional $20 fee.
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Digital Code or Own Lockbox: Provide a digital code or use your lockbox (ensure it's securely attached).
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Concierge Services: Confirm access and authorization with your leasing office.
Safety Policy
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Minimum Visits (Out of Town): Cats/Kittens: At least once a day. Dogs: Recommended three times a day.
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Handling Anxious Pets: We use a gentle approach and comfort items for anxious pets.
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Emergency Situations: Provide emergency contacts. Veterinary fees reimbursed within 14 days.
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Inclement Weather: We complete visits regardless of weather but may adjust the length for safety. In extreme conditions, we may contact you about delayed arrivals.
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Home Security: Lock doors/windows and notify us of guests or services during our visit.
Medical Policy
Vet Tech Services
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Disclaimer: We follow veterinarian instructions and do not provide medical advice. Services include at-home care, bladder expression, subcutaneous fluids, medication administration, wound care.
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Vaccinations: Pets must be up-to-date on vaccinations unless exempt by a veterinarian.
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Annual Exams: Recommended for all pets, with semi-annual exams for geriatric pets.
Service Policy
Visit Reports
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Detailed Reports: Includes arrival/departure times, GPS tracking, and photos.
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Notifications: Add partners, family, or friends to receive visit reports via CC Email in the My Info section of Time To Pet.
Monthly Discounts
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Discounts for Weekly Services: Clients who use our weekly dog walking services receive monthly discounts.
Cancellation Policy
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Day-Before Cancellations: $25 fee if the cancellation request through the Time To Pet portal is made after 10 pm the day before scheduled service(s).
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Same-Day Cancellations: $50 fee if the cancellation request is made after 6:30 am on the day of service.
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Overnight Sitting Cancellations: $120 fee if the cancellation request is made less than 72 hours before commencing services.
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Extended Bookings Cancellations (7+ days): Must be received at least five days in advance, or 30% of the invoice is due. If the cancellation is within 24 hours, 50% of the invoice is due.
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Cancellation Fee Exemption: Fees waived in extreme weather conditions.
Contact Information
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Time To Pet Portal: For all communications, including bookings, messages, reports, invoices, etc.
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Email: stevehongsm@ps4c.net (for technical support)
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Address: 736 S Carlin Springs Rd, Arlington, VA 22204
Ready to Get Started?
To get started, fill out the Contact Us form to schedule a meet and greet, and receive an email link to activate your Time To Pet account to reserve dates/time slots needed. As a family-owned and operated business, we look forward to welcoming you and your pets to our PS4C family!