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PET SITTING 4 COMFORT™ LLC Policies

Updated: November 1, 2022

Booking Policy

Client Portal (Time To Pet)

It is the client's responsibility to ensure pet sitting dates are requested, rescheduling (request change), or cancel services. We will not accept requests through text, call, or email. If you need technical support, we're happy to help!*

 

Unless made through the Time to Pet portal, no appointments, agreements, or conversations are binding.

 

The portal ensures your requests are seen in our system and gives you peace of mind knowing that your pets are on schedule.

 

*If you have not activated your account or need us to resend a welcome email invite from Time to Pet with an activation link, let us know by emailing: stevehongsm@ps4c.net

Registration Packet

We have the right to refuse service if required online forms are incomplete before commencing services.

 

Complete your Time To Pet profile by: 

  1. Activating your account with a welcome link sent to your primary email to contact us.

  2. Review/e-sign service agreements

  3. Fill out Client and Pet information.

  4. Request services by selecting dates/time slots needed to assure booking date requests are reserved before the required pre-service meet & greet at your home. 

  5. Receive a confirmation email with the service request approved by us

Booking (Flexible Scheduling)

We provide visits during specific time windows. We cannot guarantee a particular arrival time, but we guarantee we'll show up during your requested window*

Unless otherwise agreed, pet visits will be considered “Morning, Mid-Day, Evening, or Night slots" to be completed within our service hours of 6:30 am to 11:30 pm. We cannot guarantee our visit's exact time due to traffic, parking, weather, the unpredictability of animals, etc. Particularly during inclement weather or road blockages, when driving/parking conditions are poor and transit times become 2-3 times longer than usual, we may reorganize our visit route and start our path earlier to get to every visit for that day safely.

 

These slots will be shown when making an online request through the portal as we ask for a 1 to 3-hour visit window:

  • Morning (6:30 am - 10 am)

  • Late Morning (10 am - 12 pm)

  • Mid-Day (12 am - 3 pm)

  • Late-Afternoon (3 pm - 5 pm)

  • Evening (5 pm - 8 pm)

  • Night (8 pm - 11:30 pm)

 

You can request up to 4 visits per day. 

 

*We understand wanting to keep your pets on their regular schedule, as pets thrive on routine, and we will make every effort to reach your pet close to your requested times, especially if the pet needs medication or is physically frail.

Managing Bookings

All appointments are submitted via the client portal (we will not accept requests or schedule changes by email, text, or phone calls). Please note that your reservations are not confirmed until you receive an emailed reply or can also check your account to see if the requested dates changed from pending to scheduled. Take a moment to review the confirmation carefully. If it is incorrect or your travel plans have changed, you must notify us immediately through the Portal to make the necessary adjustments.

Remember to schedule accordingly. If your pet's care takes longer than your requested service time session, we will charge it to the next visit time rate:

  • Vet Tech Visit - Administering Medications Only (5 to 10 min)

  • Drop-In Visit (10 to 15 min)

  • Standard Visit (20 to 30 min)

  • Extended Visit (45 min)

  • Extended Hourly Visit (60 min)

 

Requesting Changes to Services

You can request changes or cancel services by login into your Time To Pet account and click on Scheduling:

If you see a button labeled “Cancel/Change Services," you will need to include your change or cancellation request as a message by following the instructions below:

  1. Select the "Cancel/Change Services" button. 

  2. A new window will appear where you can send us a message about any changes you would like to request. Please leave as much detail as possible about the changes you are requesting 

  3. We will review your request, ask for any clarification if needed, and get back in touch with you to confirm the requested changes. Changes and cancellations to scheduled visits should not be considered confirmed until you hear back from us with a confirmation.

 

If you do not see the red "Cancel/Change Services" option, you can select a specific event from your Scheduled services below your calendar. You can request changes or cancellations to these events by following the instructions below:

  1. Select the "Request Changes" button for the event you'd like to change.

  2. Select "I want To Cancel This Event" to make a cancellation request, or "Request Changes To Event" to change a scheduled event. 

  3. If requesting to cancel this event, you'll see a pop-up window where you can leave a reason for the cancellation. You'll receive a message that your request is being reviewed.

  4. If requesting changes to the visit, you can edit the date, time block, service pets, or any notes on the event in the next screen.

  5. Cancellations and changes to requested visits must be reviewed and confirmed. 

Early Return Home

If you plan to return early from a trip, request a service change or cancel services on the Portal to assure you avoid cancelation fees.

Delayed Return Home/Extend Services

If needed, we can continue caring for your pet until you arrive home safely by booking a standard visit (20 to 30 min) or a drop-in visit (10 to 15 min).

Rescheduling

If you need to reschedule a visit to an earlier or later time slot, it's subject to availability as we may either:

  1. Switch you from a standard visit (20 to 30 min) to a drop-in visit (10 to 15 min) slot

  2. Add them to the next closest time slot

Service Notes

Have additional notes for us when booking requests through the Time to pet portal?

Be sure to add additional details about needing any of the following examples:

  • Feeding or medicating your pet(s) for specific visit time slots (dog owner's that schedule as-needed dog walking or medications that are needed every other day)

  • Expecting any personal services like house cleaning or house guests to be there

  • Limited leasing/concierge hours, especially during the holidays, to retrieve key/fob if we don't have a key on file

  • Any recent door lock issues or changes in the alarm system

  • Picking up any packages or mail from the concierge/locked mailbox

  • Bringing in or out trash bins to the curb

  • Or anything new we should know or expect during our pet care visits

Up-To-Date Pet Care Instructions

Remember to keep your personal information and pet care instructions (feeding/medications/etc.) up to date before we commence services. 

Need to discuss details over the phone? Request to schedule a phone appt; otherwise, you can send a message through the Time to Pet portal noting the updated instructions.

Phone Appointment

If you would like to schedule a phone appointment, make a request through the Portal by clicking on:

  1. Scheduling

  2. +Request New Service

  3. Select a Date 

  4. Select Service: Phone Appointment (follow-up call or discuss updated pet care needs) located in the Special Requests section

  5. Review Information 

  6. Submit Request

Last-Minute Requests

10 to 15 min visit slots are available for last-minute/same-day scheduling requests and holiday seasons without any late booking/weekend additional fees or holiday surcharges.*

 

*If we have an opening for a standard visit time (20 to 30 min), we'll notify you through the Time To Pet messaging.

Waitlist

If you want to reserve overnight sitting dates, we will add you to our waitlist. If it becomes available, you will be notified and will keep your request pending in our system. Otherwise, we can provide 20 to 30 min sessions for early morning, midday, evening, and night visits for clients with anxious or physically frail pets.

 

New Pet(s)

Please be sure to add new furry family members to your account in the Time to Pet portal. It’s the client’s responsibility to keep their account up to date on pet care and home instructions before commencing services. 

Foster or Temporary Pets

If you plan to foster a pet (cat or dog), please inform us via the portal messaging; you can add them to your account as +New Pet and request to remove the pet once you have finished caring for them.

Visit Updates

You will get report cards for each visit, including arrival and departure times, GPS tracking, pet temperament/energy levels report, photos, and personal notes through the Time to Pet portal and app available on the Apple & Google Play store. Text updates are available if you’d like to opt in, along with email updates.

If you want your partner, family member, or friend to receive visit reports, add them to the CC Email in the Time To Pet: My Info under the primary owner section. All notifications sent to you via email will also be sent to this email address if set. Note: this alternate email address cannot be used to login into the portal. The primary email address must still be used. 

GPS Tracking 

We use a GPS tracking program on our phones via an app that a pet-sitting software company created. We check in via this app when arriving at the door or near the Client's home after finding public or paid parking and check out when leaving the home premise. The saved GPS coordinates are a timestamp of check-in and check-out and a location stamp at check-in and check-out.

Help Articles 

If you need a visual example of using the Time to Pet portal, there are Help articles when you click the HELP tab under the INVOICE tab.

 

  • Requesting services

  • Requesting changes to services 

  • Invoices

  • Your Pets

  • Using the Conversation Feed

  • Resetting your password

  • Removing Payment on File

Time To Pet App

All booking changes or cancellations requests are made exclusively through the Time To Pet portal and app (available on Apple & Google Store):

Apple store: https://apps.apple.com/us/app/time-to-pet/id957456517
Google Play store: https://play.google.com/store/apps/details?id=com.sweetss.timetopet&hl=en_US&gl=US

Invoice Policy

Invoices

It's the Client's responsibility to keep track of invoices and avoid late fees. The Time To Pet portal gives you automatic estimates for future services after making Scheduling requests and helps keep track of pending balances in the Invoices section which lets you view and pay your invoices plus manage payment methods.

The current billing system does not send automatic reminders of invoices, and we have to send them if it's past due manually. Thus, we recommend our clients to:

  1. Pay after receiving the last visit report

  2. Make a personal note to pay by the due date

  3. Prepay invoice

  4. Opt-in to automatic payment with a card on file

Rates

We understand that owning and taking care of a pet is a significant investment, so we make our services affordable and competitive with other bonded and insured businesses in the Arlington area. We offer an assortment of services at many different price points to accommodate all pet care budgets*

 

  • No additional pet fees

  • No weekend or late booking fees

  • No holiday surcharges

*Rates are determined by zip code and available on the portal when requesting services.

Payment

Payment is due in full three days after the last day of service.

 

Failure to pay in full within three days after completing services will be subject to late fees and refusal of future pet care services.

 

  • Pet Sitting 4 Comfort (PS4C) accepts all major credit cards, cash, ACH transfers from a checking account, Venmo, and Paypal.

  • Returned check fee ($20)

  • Cash or check payments can be sent to this billing address after notifying us about the payment method to credit your invoice account: 3393 Ardley Court, Falls Church, VA 22041

Occasional/Seasonal Clients

Invoices are due 3 days after the last scheduled visit for the certain trip/booking request.

 

For example, you booked three trips/requests:

1st trip: Oct 1-7; invoice is due on Oct 10

2nd trip: Oct 29-Nov 3; invoice is due on Nov 6

3rd trip: Dec 25-Jan 2; invoice is due on Jan 5

 

Monthly Clients

You'll be eligible to pay at the end of the month after using our pet care services weekly for at least 2 months. 

Tipping

Gratuities may be left in cash, a separate check made out to PS4C, or added to your invoice at checkout. Gratuities are never expected but always appreciated!

Credits

We do not refund but instead offer a credit on your next service.  

Pre-Paid Invoices

You have the option to pre-pay to avoid late fees. If you cancel services after prepaying, your invoice account will show "open payments," and Time To Pet can apply it to future invoices.

 

Ex. You had an invoice for $100 that has been pre-paid and canceled one event ($20) that we did not charge you for if it was canceled on time. This reduces the total amount of the invoice to $80; this would automatically create an open payment of $20 and will be applied to future invoices.

Automatic Payment

If you would like to opt into our automatic payment system with a card on file, make a request through the Portal by clicking on:

  1. Scheduling

  2. +Request New Service

  3. Select Date to Start

  4. Select Service under Special Requests' Opt-In to Automatic Payments

  5. Review

  6. Submit Request

The Time To Pet system will send a reminder email to you the day before your card is set to be charged on the invoice due date.

 

Check the payment status by login into your Time To Pet account, clicking on 'My Info', and seeing under the Payment/Keys/Updates/Review section: if opt-in to automatic payment is YES or NO.

Discounts

3% discount if you pay with a check or cash. Checks can be written out to Pet Sitting 4 Comfort or PS4C

Late Fees

You have the option to Pre-Pay or Opt-In To Automatic Payment to avoid the following late fees:

  • $25 late fee if unpaid after the due date

  • $50 additional late fee if unpaid after ten days from the due date

  • $75 additional late fee if unpaid after 14 days from the due date

  • $100 additional late fee if unpaid after 21 days from the due date

  • After 30 days of failing to make a payment or communicating with us about setting up a payment plan, you will breach the contract, leading to the refusal of future services, and we will send the billing dispute to small claims court.

Cancellation

When we book your services, we reserve a time slot(s) for you and your pets and have likely turned away other clients during this time. We understand that plans can change and appreciate the earliest notice to avoid cancellation fees and stay in good standing.

 

Day-Before Cancellations:$25 fee if the cancellation request through the Time To Pet portal is made after 10 pm the day before scheduled service(s). Late payment fees still apply if not paid by the due date.

 

Same-Day Cancellations: $50 fee if the cancellation request is made after 6:30 am on the day of service. Late payment fees still apply if not paid by the due date.

 

Overnight Sitting Cancellations: $120 fee if the cancellation request is made less than 72 hours before commencing services. Late payment fees still apply if not paid by the due date.

 

Cancellations for extended pet sitting & overnight bookings of 7 days or more: must be received at least five days in advance, or 30% of the invoice is due. If the cancellation is within 24 hours, 50% of the invoice is due. Late payment fees still apply if not paid by the due date.

Cancellation Fee Exemption

We will waive cancellation fees if roads are undrivable due to snow or extreme weather conditions. We will prioritize taking care of clients' pets out of town when roads are safer to drive or use public transportation to avoid getting our work vehicles stuck in the road; this may cause a delay in the requested time slot visit.

Key Policy

Key Handling Arrangements

We offer to keep your key on file & labeled in a secure safe at our home office; the best option for frequent travelers, monthly clients, and last-minute requests*

At the end of service, most clients opt to have us hold onto their keys in our business safe; this allows for future visits without requiring a key pickup. We do not leave keys behind on the final visit in the event you are delayed returning home. Key pickups and drop-offs need to be scheduled ahead of time. 

*To help our clients keep track of keys on file before commencing services, log in to Time To Pet: click on My Info; look in the Payment/Keys/Updates/Review section, and you'll see 'Key/Fob/Code on file (home office)' as either YES or NO. 

Key Pick-Up/Drop-Off Services

Requests are made through the Time to Pet portal by clicking on scheduling and selecting key pick-up ($20) or key drop-off ($20) services. You would receive a message through the portal when on route

Home Office Lockboxes

We have three lockboxes that you can use to drop off and pick up your home keys/fob. You can make a request through the Portal to pick one of the lockboxes that will also have instructions:

  • How to get to our location (736 S Carlin Springs Rd, Arlington, VA 22204)

  • Times to avoid coming due to being located across Campbell Elementary School causes high traffic during the weekday (7:20 am - 8:20 am and 2 pm - 3:45 pm)

  • How to operate the lockbox with the designated passcode in the selected service description.

 

This key handling option will help minimize the stress of coordinating a time to meet for key retrieval and optimize time with your pet instead of waiting for the concierge to provide access to the apartment/condo.

Apartment/Condominium Residents

We keep track of the number of times that the leasing staff/concierge causes delays to retrieve keys/fob. The issue is the over-extended wait time for the concierge when picking up and/or returning keys/fob. These incidents have caused reduced time with a client's pets and delayed our work schedule. If retrieving the key/fob becomes a persistent issue, we will ask you to either schedule for us to do key pick-up & drop-off ($20 fee each) or reserve one of our lockboxes outside our home office.

To maximize time spent with your pet, we recommend the following:

  1. Have a key on file (great for occasional/frequent travelers, monthly clients, and last-minute requests)

  2. Schedule key drop-off/pick-up from one of our lockboxes outside our home office if you have only one set of keys (located at 736 S Carlin Springs Rd, Arlington, VA 22204)

  3. Leave your key/fob inside your locked mailbox after dropping off the mailbox key at our home office with one of the lockboxes available to reserve.

If you decide to use concierge services, note that we start our visit timer when finish parking. If we have to wait for 5 to 15 minutes for staff to return and provide us with a key or fob to access the home, we will notify you of the reduced time with your pet due to the delay in retrieving/returning the key from the concierge.

 

Be sure to email the leasing office before your travel dates to confirm that Steve & Hong from Pet Sitting 4 Comfort (PS4C) have access to the home unit along with authorization to use the key/fob. Ask them to let us keep it until the last visit; that way, we can spend more time with your pet instead of waiting to receive a key from the concierge each time.

  • You can also leave an envelope with a key/fob at the concierge/leasing office, and we can grab it at the start of service and return it on the last visit. 

  • Be sure to check their operating hours if they are not a 24-hour service or have limited hours during the holidays, which may lead to issues with a visit time slot or leave us stranded with no way of entering your home to care for your pets.

Garage Home Entrance

We ask that you provide one key set to us. Even if you ask us to enter through an electric garage door or a door code, we still require keys in the event of a malfunction with the garage door. 

Client Lockboxes At Their Home

If you still do not feel comfortable providing a key, you can purchase a lockbox. We are not responsible for lockbox failures or if the key is not inside the lockbox.

Duplicated New Keys

Duplicate keys must be tested to ensure they work before we commence services. Delay entering the home due to lock issues can lead to minimizing time with your pet(s) and, worse, having to visit at a later time slot if unable to open the door with the new key provided. 

 

Damaged Door Locks

Please keep your access instructions in the Time to Pet: My Info (under the address section) updated about:

  • Any knobs, deadbolts, and smart locks issues

  • Which door locks not to lock (ex., you note to lock the upper deadbolt only and keep the lower knob unlocked since it doesn't work or you don't have an extra copy of the key for it)

  • Tips on unlocking the door(s) if it's challenging to open

 

We will notify you if there are any lock issues, as our last resort will be to contact locksmith services and charge their fee to your account, along with an additional visit fee if we need to wait longer than 30 minutes for them to arrive

Key Return by Mail

You may opt to have your keys returned by mail at your own risk and will be mailed via regular First Class mail – NOT certified or insured (no tracking); these options can be added at the standard postal rate.

 

Safety Policy

Emergencies

Clients must provide emergency contacts for home emergency issues (such as flooding, lock malfunction) and emergency pet care and custody. The same emergency contact can fulfill the two functions*. 

 

The client understands that in an emergency, we will make every attempt to contact you. If you cannot be reached, we have the following authorization:

 

  • In illness or injury, we will seek appropriate medical treatment for your pet. You understand that every effort will be made to take your pet to the vet clinic specified on the emergency form if the situation permits; however, we have the authority to seek treatment at any veterinary clinic.

  • Pet Sitting 4 Comfort LLC will be reimbursed within 14 days of the incident for veterinary fees and all related costs, including transportation fees.

 

*We appreciate it if you leave a short itinerary with any additional contact information such as hotel name and phone number that we may not have on file.

Inclement Weather

We request that you provide us with emergency backup relatives or neighbors who can help out during those times when road conditions prevent us from reaching your home. We will take every step possible to ensure your pet’s safety, which may require us to bring them home with us or find alternative boarding means.

Home Security

Always lock doors and windows before leaving to ensure the safety of your pets and home; please remind any guests or personal services like house cleaners to do so too.

We do not use car decals for advertising purposes, which may alert people to your absence. We will post photos of our Client's pets on our website after you return home; images selected to include as little of the home as possible.

Guests

Notify us if anyone, like a friend, family member, housekeeping, plumber, landlord, etc., will be there during one of our pet care visits.* 

 

Remind your guest(s) to be mindful of any doors or drawers they open/close to keep your fur babies safe from consuming harmful products or getting stuck in certain places (particularly cats).  

 

*We will not let anyone in without message confirmation from you with the name and reason for that individual(s) being there. 

Safety (Dogs)

The safety of your dogs is of the utmost importance to us thus, we do not offer pack walks. 

We require a non-retractable leash and a harness, martingale, or no-slip collar to use during dog walking sessions.

 

Extreme weather conditions and temperatures can harm your dog. Therefore the following guidelines are generally adhered to:

  • If the outside temperature is over 90F, we may alter the typical routine. We may decide to limit outdoor time. We may keep the dog off the hot pavement and play some doggie games (fetch, frisbee, etc.) in a shaded area. We may let your dog outside for a quick potty break and spend the rest of the time indoors with the dog, engaging in some training, brushing de-shedding, or other activities the dog would find enjoyable.

  • If the outside temperature is below 40F, we may adjust the typical routine similar to #1 above.

  • If it is snowing or raining outside, we may still go on our standard walk. We will be sensitive to your dog's comfort and safety. If your dog displays signs of discomfort, we will bring them to a better-suited environment, such as in your home or our car, to warm up. We will still spend the agreed-upon time with your dog – we want them to be safe and comfortable.

  • If we find it necessary to make adjustments due to extreme weather, we will still spend the agreed amount of time with your pet. The only difference is that they may not be out walking for extended periods due to the dangers extreme weather conditions pose.

 

Be sure to provide towels (for rainy days) and cleaning products like waterless shampoo or medicated wipes to avoid reactions to ice and salt during the winter.

Safety (Cats)

The safety of your cats is of the utmost importance to us. Thus we do not let outdoor cats go outside while under our care. Cats and kittens must be seen a minimum of once a day during our care.  

 

If your cats are to be left outside (unattended) or have access to go out at will (as with a pet door) or screened-in porch, understand that we at Pet Sitting 4 Comfort, LLC will not be responsible for the care and safety of any animal in an uncontrolled environment.

Cleaning

We will clean up pet accidents to the best of our ability and notify you if we detect any damaged goods or medical concerns like persistent vomiting or diarrhea accidents inside your home.

 

If the cleaning situation calls for a professional cleaner, we reserve the right to turn the situation over to the homeowner when they return.

 

If you have valuable rugs, carpets, furniture, etc., please leave special instructions on how to care for any incidents involving these items.

 

If additional supplies are needed (determined by us), you will be responsible for reimbursing any charges incurred.

Health & Hygiene 

For visits, the Client is responsible for providing necessary supplies to clean hard surfaces that PS4C comes into contact with, including dish soap, running water, cleansing or disinfecting sprays, paper towels, and disinfecting wipes.

 

It is essential to wash hands with soap and water after petting, feeding, handling, or having any other contact with animals, their living quarters, or their waste. Washing hands with soap and water for 20 seconds and rubbing with sufficient friction helps to keep everyone safe. If we are unable to use a sink and soap at a client's home, we will use a hand sanitizer that we carry and keep in our car; we also have extra masks, a pet emergency bag, and disposable safety gloves.

COVID-19 

Before agreeing to provide services, clients must notify Pet Sitting 4 Comfort when any housekeepers or other parties will be present and to schedule such services so that both parties can avoid being inside the home at the same time. Clients will notify Pet Sitting 4 Comfort if their pets have had recent contact with anyone who has had symptoms related to COVID-19, if the pet is exhibiting COVID-19-related symptoms, or has had recent access to the outdoors.

 

Medical Policy

Vet Tech Services

Pet Sitting 4 Comfort (PS4C) does not give any medical advice or prescribe medications. Our mission is to work with your veterinarian to offer your pet the best care at the lowest stress.

 

We offer the following vet tech services in the comfort of your own home:

  • At-home care lessons: Learn to do it yourself! Learn the proper medical techniques to care for your loving pet at home! 

  • Bladder Expression: Great option for dogs and cats that temporarily or permanently lost bladder control due to injuries, illnesses, or aging. A pet owner can learn to express their pet's bladder in the comfort of their own home with the help of our experienced veterinarian technician or needs someone to help with drop-in visits while busy with work or away on vacation. 

  • Subcutaneous Fluid Administration: Must be prescribed by a veterinarian. Owner to provide setup and fluids. Great for dogs and cats with renal disease!  

  • Medication/Injection Administration*: administer any medication(s) from insulin to chemotherapy drugs prescribed by your veterinarian. 

  • Wound Care/ Bandage Change: change the bandage and apply medication as prescribed by your veterinarian. Owner to supply bandage materials and medication as prescribed by a veterinarian

 

*If your pet is on new time-sensitive medications (i.e., insulin shots) please specify under additional notes when making a request.

 

Appointments that require both of us, Steve & Hong, to administer treatment(s) will result in your account being charged an additional $20 fee for each visit. We will notify you if this is the case and enact a better plan for future care.

Vaccination

All pets have to be current on their vaccinations. We require Rabies vaccinations and highly recommend DHLPP(Distemper) and Bordetella (for dogs). You may also have your veterinary clinic/hospital email them to us to confirm your pet's being up-to-date before we're able to provide services*

 

*The exception to our vaccine policy is pets exempt by their veterinarian due to old age or being immune-compromised. 

Annual Exams

We strongly recommend all our clients take their pets for an annual exam. It helps detect any developing problems like heart disease or illnesses that you may not know about initially.

 

Geriatric pets should have semi-annual veterinary visits instead of annual visits so signs of illness or other problems can be detected early and treated. Senior pet exams are similar to those for younger pets but are more in-depth and may include dental care, possible bloodwork, and specific checks for physical signs of diseases that are more likely in older pets.

 

We'll administer medications at no additional cost while under our care if your pet requires it. 

 

Service Policy

Service Area

Arlington, VA

  • 22201 | Clarendon

  • 22203 | Ballston

  • 22204 | Glencarlyn

  • 22209 | Rosslyn 

Referrals

Refer a friend or family and receive a $20 credit for future pet care services.

Please note that we are only accepting new clients/referrals in Ballston (22203), Clarendon/Courthouse (22201), and parts of Rosslyn (22209).

 

Due to the high volume of calls and emails from people that are outside of our service area, we will only respond to referrals that:

 

1. Have cat(s) and/or dog(s) with other species being an add-on pet

2. Live in our service area (no exceptions)

https://www.petsitting4comfort.com/servicearea

2. Reviewed our policies

https://www.petsitting4comfort.com/policies

3. Understand our flexible scheduling policy

4. Filled out the Contact Us form on our website https://www.petsitting4comfort.com/contact-us

 

New Clients

Due to high demand, we are only taking new clients referrals in the following zip codes:

 

  • 22201 | Clarendon

  • 22203 | Ballston  

  • 22204 | Glencarlyn (not currently taking new clients)

  • 22209 | Rosslyn (limited)

Inactive Clients 

We will deactivate client accounts that haven't been used or activated after two years. When you are ready to reactivate your account, you can email us to send a reactivation link and can recommence services*

 

*Key on file will be safely disposed of if we do not hear from you six months after deactivating your account.

Meet & Greet (Existing Clients)

If you would like to schedule an additional meet & greet to either reacquaint with pet(s), meet a new pet, or check out the new home, make a request through the Time To Pet portal by clicking on:

  1. Scheduling

  2. +Request New Service

  3. Select a Date 

  4. Select Service: Meet & Greet (Existing Client - New Pet or Home) or Meet & (Greet (Existing Client - Reacquaint with Pet) in the Special Requests section

  5. Select Time Slot

  6. Add Additional Details

  7. Review Information 

  8. Submit Request

Address Change or Moving Soon?

Please email us at stevehongsm@ps4c.net if you are moving to a new home/apartment/condo so we can verify that you're still in our service area.

Out of Service Area 

If you move out of our service area (Arlington, VA), we will provide resources to help you find a local certified professional pet sitter that can also offer quality care for your fur babies*

 

*Failure to notify us of moving out of service area (i.e., moving to DC or Fairfax, VA) after pre-booking services and already out of town only leaving home access instructions can lead to charging out-of-service rate of $80 per visit (20 to 30 min session). 

Unavailability

If we aren't able to accommodate services, we'll provide you with resources to other reputable pet-sitting businesses.

Out of Town

If we plan to go out of town for a few days, we'll notify you 4 to 6 months in advance through our email newsletter.

Holidays

We are open 365 days per year. We do not charge additional fees on holidays: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day. 

Hours of Operation

Monday to Sunday

Office Hours: 9 am - 10 pm

Service hours: 6:30 am - 11:30 pm 

Holiday hours: 6 am- 11:59 pm

Services

  • Vet Tech Visit: administering medications only (5 to 10 min)

  • Drop-In Visit (10 to 15 min)

  • Dog Walking (20 to 30 min)

  • Cat Visit (20 to 30 min)

  • Drop-In Visit (Multi-Species Pet Home: 20 to 30 min)

  • Vet Tech/Medical Visit: at-home care lessons (20 to 30 min)

  • Extended Drop-In Visit (45 min & 60 min sessions)

  • Extended Vet Tech/Medical Visit (45 min & 60 min sessions)

  • Overnight Sitting 

  • House Sitting (no pets)

  • Drop-Off Mail to FedEx/UPS/USPS Store

  • Key Pick-Up/Drop-Off

  • Pet Taxi (transportation for pet emergencies)

  • Basic Grooming (Nail Trim, Anal Gland Expression, Sanitary Trim, and Ear Cleaning)

Peace of Mind

We provide you with peace of mind by following the Pet Sitting 4 Comfort Peace of Mind Blueprint also found online at: https://www.petsitting4comfort.com/about-us

  • Five years of clinical background working as a veterinary technician before co-founding Pet Sitting 4 Comfort back in 2016 

  • Fear Free Certified® Professionals

  • Pet First Aid & CPR Trained

  • Members of leading professional pet sitters associations (PSI) and (NAPPS)

  • Ongoing Training & Education 

  • Safety: one-on-one care (no pack walks) & no car decals

  • Technology & Convenience: GPS-verified visits with our online client portal to request/manage pet care services and more!

  • Veterinarian Recommended 

  • Raving Reviews

  • Insured/Bonded

Feedback

We highly encourage our clients to let us know what they love about the process and what suggestions they may have.

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