Before Care Begins
Required documents may include:
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Service Agreement
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Policies & Procedures
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Veterinary Release Authorization
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Home Access Authorization
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Additional waivers when applicable
Your signed Service Agreement establishes how these documents work together.
Booking & Scheduling
Requesting Care
Submit service requests, changes, and cancellations through Time To Pet.
A request is not confirmed until PS4C approves it.
For best availability:
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Routine care: 1–2 days ahead when possible
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Holidays: As early as possible
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Same-day: Subject to approval and availability
Arrival Windows
Most visits are scheduled within arrival windows:
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6:30–10 AM
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10 AM–12 PM
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12–3 PM
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3–5 PM
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5–8 PM
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8 PM–close
Exact arrival times are not guaranteed unless PS4C approves a time-sensitive medical or behavioral need.
Cancellations
Standard Visits
Day-before after 9 PM: $25
Same-day after 6:30 AM: $50
Overnight Care
Less than 72 hours’ notice: $120
Extended Bookings — 7+ Days
Less than 5 days’ notice: 30%
Less than 24 hours’ notice: 50%
Eligible recurring clients may receive cancellation-fee waivers based on their current loyalty benefits.
Payment & Billing
Payment is due within 3 days after the final scheduled visit, unless another arrangement has been approved.
Payments are made through Time To Pet.
Past-due balances may result in late fees or affect future bookings.
Holiday Care
Beginning October 12, 2026, a $10 holiday fee per visit applies on designated PS4C holiday dates.
2026
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Oct. 12 — Columbus Day
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Nov. 11 — Veterans Day
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Nov. 26 — Thanksgiving
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Dec. 25 — Christmas Day
2027
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Jan. 1 — New Year’s Day
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Jan. 18 — Martin Luther King Jr. Day
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Feb. 15 — Washington’s Birthday
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May 31 — Memorial Day
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June 19 — Juneteenth
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July 4 — Independence Day
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Sept. 6 — Labor Day
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Oct. 11 — Columbus Day
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Nov. 11 — Veterans Day
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Nov. 25 — Thanksgiving
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Dec. 25 — Christmas Day
The fee applies only to visits on designated dates.
here are currently no additional fees for:
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Additional pets
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Routine medications
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Weekends
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Time of day
Care Standards
Care is based on the service scheduled and your documented instructions.
Depending on the visit, care may include:
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Food and fresh water
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Walks or potty care
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Litter care
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Medication
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Exercise or enrichment
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Photos and visit documentation
PS4C adapts care to each pet’s routine, temperament, health, mobility, comfort, and energy level.
Minimum Visit Requirements
Our team's training includes:
Dogs
No more than 12 hours between scheduled care visits.
Cats
At least one visit every day while clients are away.
PS4C does not provide every-other-day cat care.
Pets with additional needs may require more frequent care.
Client Responsibilities
Clients are responsible for:
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Keeping pet and care information current
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Providing enough food, medication, and supplies
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Providing safe pet-care equipment
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Disclosing medical, behavioral, or safety concerns
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Communicating changes that may affect care
Home Access
Clients must provide safe, working, and authorized access.
Approved access may include:
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Keys
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Lockboxes
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Keypads or smart locks
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Building fobs
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Concierge or front desk access
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Garage or gate codes
Keep all access instructions current in Time To Pet.
If access is delayed or unavailable:
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Care time may be reduced
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The scheduled visit fee may still apply
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A return trip may result in an additional fee
Shared Pet Care
Tell PS4C if another person or service provider will enter your home or participate in pet care during scheduled services.
A Shared Pet Care Waiver may be required to clarify access, responsibilities, and care expectations.
Medical & Specialized Care
Some medical, behavioral, or specialized-care situations may require additional instructions, authorization, or a waiver.
An Against Medical Advice (AMA) Waiver may be required when requested care conflicts with veterinary guidance or PS4C safety standards.
A signed waiver does not require PS4C to provide care we consider unsafe or outside our scope.
Weather & Schedule Disruptions
Unsafe weather or emergencies may require PS4C to:
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Delay visits
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Adjust arrival windows
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Shorten outdoor activity
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Reschedule non-essential services
Pets whose owners are away from home receive priority.
Emergency Preparedness
Keep veterinary, emergency-contact, medication, and authorization information current in Time To Pet.
If an urgent health or safety concern occurs, PS4C follows the applicable emergency instructions and Veterinary Release Authorization.
Communication
Time To Pet is our primary communication channel for non-emergency matters.
Urgent situations may also require phone or text communication.
Office Hours: 9 AM–9 PM
Messages received outside office hours may be answered the following day unless urgent.
Ready to Get Started?
New clients begin with a complimentary initial Meet & Greet and completion of required Time To Pet documents.