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PS4C Policies & Service Agreements

Professional • Transparent • Pet-Focused
Last Updated: March 2026

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At Pet Sitting 4 Comfort® (PS4C), our policies are designed to ensure safe, reliable care while maintaining clear expectations for every client.

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Since 2016, our standards have aligned with:

  • Pet Sitters International (PSI)

  • National Association of Professional Pet Sitters (NAPPS)

  • PetTech First Aid & CPR

  • Animal Behavior College

 

These policies support consistent communication, dependable scheduling, and safe care for every pet we serve.

Required Client Documents

Before services begin, all clients must complete and sign the following documents in the Time To Pet portal:

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Service Agreement

Legal terms outlining responsibilities, liability, and service scope

 

Policies & Procedures Manual

Scheduling guidelines, communication standards, and operational protocols

 

Veterinary Release Form

Authorization for emergency veterinary care

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Home Access Authorization

Documentation of keys, lockboxes, and entry procedures

 

Additional Waivers (If applicable)

  • Shared Care Agreement

  • Raw Diet Handling Waiver

  • Veterinary Technician Services Waiver

  • AMA (Against Medical Advice) Acknowledgement

Scheduling Guidelines

Visit Requests

All service requests must be submitted through the client portal

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Recommended booking timelines:

  • Weekday visits — 5–7 days in advance

  • Holidays and peak periods — 2–4 weeks in advance

  • Same-day requests — based on availability and may be shortened or declined

Visit Timeframes

Standard scheduling uses 3-hour arrival windows (example: 12–3 PM)

 

Narrower windows may be approved for pets with medical, behavioral, or mobility needs

Cancellations & Refunds

Fees vary based on timing and service type:

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Standard Visits

  • Same-day (after 6:30 AM) — $50

  • Day-before (after 9:00 PM) — $25

 

Overnight Sitting

  • Within 72 hours — $120 fee

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Extended Pet Sitting (7+ days)

  • Less than 5 days notice — 30% of total stay

  • Less than 24 hours notice — 50% of total stay

 

Weather-related disruptions may be waived at our discretion
Loyalty tier clients may qualify for adjusted fees

Payment & Billing

Invoices are due within 3 days after the final visit.

 

Accepted payment methods:

  • credit or debit card

  • ACH bank transfer

  • portal-based payments

 

Recurring clients may request auto-pay

 

Accounts with unpaid balances may have future bookings paused

Refunds are not guaranteed and are typically issued as service credits

Our Care Standards

Every visit is performed or supervised by a trained PS4C team member and includes:

  • fresh food and water

  • litter box or yard cleanup

  • walks, enrichment, or companionship

  • medication administration (when needed)

  • GPS-timestamped visit reports with notes and photos

 

Our care follows professional standards including:

  • Fear Free Certified® handling

  • Pet First Aid & CPR preparedness

  • dog and cat behavior best practices

Client Responsibilities

To ensure safe and reliable care, clients agree to:

  • keep pet and household information updated

  • provide secure, tested home access

  • leave clearly labeled supplies accessible

  • provide a local emergency contact

 

Minimum visit requirements:

  • dogs — at least every 12 hours

  • cats — at least once per day

Weather, Emergencies & Adjustments

During severe weather or unsafe travel conditions, schedules may be adjusted.

 

When necessary:

  • clients will be notified of delays

  • medical-needs pets are prioritized

  • traveling households are prioritized

 

Emergency care follows the signed Veterinary Release Form

Home Access & Safety

PS4C is not responsible for missed visits due to:

  • faulty locks or keys

  • incorrect entry codes or instructions

  • third-party interference

 

All access details are securely documented and stored within your client profile

Ready to Begin?

By requesting services, you confirm that you have reviewed and agree to PS4C policies.

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