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PS4C Policies & Service Agreements

Professional. Transparent. Pet-Focused.
Last Updated: June 2025

 

At Pet Sitting 4 Comfort® (PS4C), our policies are built on one core value:
Trust through clarity.

 

Since 2016, we’ve served the Arlington community with certified, compassionate care—aligned with the highest standards in the pet care industry:

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✅ Pet Sitters International (PSI)
✅ National Association of Professional Pet Sitters (NAPPS)
✅ PetTech® First Aid & CPR
✅ Animal Behavior College Certified Training

Required Client Documents

Before booking, all clients must sign the following in their Time To Pet portal:

  • Service Agreement – Legal terms, expectations, and liability

  • Policies & Procedures Manual – Scheduling, communication, emergencies

  • Veterinary Release Form – Authorizes emergency vet care

  • Home Access Authorization – Confirms keys, lockbox, or building entry

  • Special Waivers (if applicable):

    • Shared Care

    • Raw Diet Handling

    • Vet Tech Services

    • AMA (Against Medical Advice)

Scheduling Guidelines

Booking Requests:
All visits must be submitted via the Time To Pet portal.

  • Weekdays: 5–7 days in advance

  • Holidays & School Breaks: 2–4 weeks in advance

  • Same-Day Requests: Case-by-case, may be shortened or declined

 

Visit Timeframes:

  • Standard: 3-hour windows (e.g., 12–3 PM)

  • Narrow windows: Only approved for pets with medical or behavioral needs

Cancellations & Refunds

Fees vary by timing and service type:

  • Same-day (after 6:30 AM): $50

  • Day-before (after 9:00 PM): $25

  • Overnight sitting (< 72 hrs): $120

 

Extended Stays (7+ days):

  • < 5 days’ notice: 30% of total

  • < 24 hrs: 50% of total

 

Weather-related fees may be waived.
Loyalty Tier clients may qualify for fee waivers.

Payment & Billing

  • Invoices are due within 3 days of your final visit

  • Accepted: Credit, debit, ACH (via portal)

  • Auto-pay available for recurring services

  • Unpaid balances may pause future bookings

  • Refunds are not guaranteed; credits issued case-by-case

Our Care Standards

Every visit is performed or supervised by a trained PS4C team member and includes:

✔ Fresh food & water
✔ Litter or yard waste cleanup
✔ Walk, playtime, or calming routines
✔ Medications (if needed)
✔ GPS-stamped updates with notes & photos

 

All care is backed by:
✅ Fear Free® Certification
✅ Pet First Aid & CPR
✅ Dog & Cat Handling Techniques

Client Responsibilities

To ensure smooth, safe service, clients must:

  • Keep pet and household info updated in the portal

  • Provide a tested access method (lockbox, concierge, etc.)

  • Leave visible, ready-to-use supplies

  • List a local emergency contact

  • Meet required visit frequency:

    • Dogs: At least every 12 hours

    • Cats: At least once per day

Weather, Emergencies & Delays

  • We may adjust schedules during storms, heatwaves, or unsafe travel conditions

  • You’ll be notified if access is blocked or delayed

  • Medical-needs pets and clients out of town will be prioritized

  • Emergency care will follow your signed Veterinary Release Form

Home Access & Safety

We are not responsible for missed visits caused by:

  • Faulty locks or keys

  • Incorrect codes or alarm setups

  • Interference from unauthorized individuals

 

All keys, codes, and entry details are documented in your Home Access Authorization and securely stored.

Ready to Book?

By requesting services, you confirm that you’ve reviewed and agree to these policies.

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