Policies

Updated: July 26, 2024

Welcome to Pet Sitting 4 Comfort® LLC! We are committed to providing professional, compassionate, and personalized pet care services for your beloved pets. Our family-owned business takes pride in our dedication, transparency, and exceptional care. Please review our policies to understand our services and procedures.

Quick Reference Guide

Service Availability: 365 days a year, 6:30 am - 11:30 pm; Overnight sitting: 11:30 pm - 6:30 am.
Booking & Scheduling: Use the Time To Pet portal for all requests. No texts, calls, or emails accepted.
Payment: Invoices due three days after service. Late payments incur fees.
Key Management: Secure storage options and pick-up/drop-off services available.
Safety & Security: Lock doors/windows. Provide emergency contacts.
Cancellations: Fees apply for late cancellations. Check details below.
Contact: Use the Time To Pet portal for all communications.

General Policies

Certified Professional Care

Training & Experience: Our team is trained and experienced, ensuring high-quality care for your pets.
Stress Reduction: Maintaining your pet's routine helps reduce stress during your absence.

Service Availability

Hours of Operation: Services are available 365 days a year, from 6:30 am to 11:30 pm. Overnight sitting is from 11:30 pm to 6:30 am.

Booking & Scheduling Policy

Client Portal (Time To Pet System): Use the portal for all service requests, rescheduling, or cancellations. No texts, calls, or emails accepted.
- Technical Support: Email us at stevehongsm@ps4c.net for portal support.
- Binding Requests: Only requests made through the portal are binding.

Visit Windows
- Flexible Scheduling: We offer several time slots:
  - Morning: 6:30 am - 10 am
  - Late Morning: 10 am - 12 pm
  - Mid-Day: 12 pm - 3 pm
  - Late Afternoon: 3 pm - 5 pm
  - Evening: 5 pm - 8 pm
  - Night: 8 pm - 11:30 pm

Payment Policies

Rates and Billing

Charge by Time: Services are charged by the duration of the visit.
Due Date: Invoices are due three days after service via the Time To Pet portal.
Late Fees: Late payments incur additional fees and may lead to service refusal.

Key Handling Policy

Key Management Options

Secure Storage: Keep your key on file with us for frequent travelers or last-minute requests.
Lockboxes: Use our home office lockboxes for key drop-off and pick-up.
Pick-Up/Drop-Off: Schedule key pick-up for a $20 fee and key drop-off for an additional $20 fee.
Digital Code or Own Lockbox: Provide a digital code or use your lockbox (ensure it's securely attached).
Concierge Services: Confirm access and authorization with your leasing office.

Safety Policy

Minimum Visits (Out of Town): Cats/Kittens: At least once a day. Dogs: Recommended three times a day.
Handling Anxious Pets: We use a gentle approach and comfort items for anxious pets.
Emergency Situations: Provide emergency contacts. Veterinary fees reimbursed within 14 days.
Inclement Weather: We complete visits regardless of weather but may adjust the length for safety. In extreme conditions, we may contact you about delayed arrivals.
Home Security: Lock doors/windows and notify us of guests or services during our visit.

Medical Policy

Vet Tech Services

Disclaimer: We follow veterinarian instructions and do not provide medical advice. Services include at-home care, bladder expression, subcutaneous fluids, medication administration, wound care.
Vaccinations: Pets must be up-to-date on vaccinations unless exempt by a veterinarian.
Annual Exams: Recommended for all pets, with semi-annual exams for geriatric pets.

Service Policy

Visit Reports

Detailed Reports: Includes arrival/departure times, GPS tracking, and photos.
Notifications: Add partners, family, or friends to receive visit reports via CC Email in the My Info section of Time To Pet.

Monthly Discounts

Discounts for Weekly Services: Clients who use our weekly dog walking services receive monthly discounts.

Cancellation Policy

Day-Before Cancellations: $25 fee if the cancellation request through the Time To Pet portal is made after 10 pm the day before scheduled service(s).
Same-Day Cancellations: $50 fee if the cancellation request is made after 6:30 am on the day of service.
Overnight Sitting Cancellations: $120 fee if the cancellation request is made less than 72 hours before commencing services.
Extended Bookings Cancellations (7+ days): Must be received at least five days in advance, or 30% of the invoice is due. If the cancellation is within 24 hours, 50% of the invoice is due.
Cancellation Fee Exemption: Fees waived in extreme weather conditions.

Contact Information

Time To Pet Portal: For all communications, including bookings, messages, reports, invoices, etc.
Email: stevehongsm@ps4c.net (for technical support)
Address: 736 S Carlin Springs Rd, Arlington, VA 22204

Ready to Get Started?

To get started, fill out the Contact Us form to schedule a meet and greet, and receive an email link to activate your Time To Pet account to reserve dates/time slots needed. As a family-owned and operated business, we look forward to welcoming you and your pets to our PS4C family!

​Policies