Our Commitment to Transparency & Client Trust
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Clear Expectations – Know what to expect with every service.
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Protecting Pets & Clients – Policies designed for safety & efficiency.
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Seamless Service Experience – Guidelines to ensure smooth scheduling & communication.
Important Service Policies
✅ Booking & Scheduling Policy
→ All services must be booked through the Time to Pet Portal (TTP). We recommend booking in advance, especially during holidays.
✅ Cancellation & Refund Policy
→ Day-before (after 9 PM): $25
Same-day (after 6:30 AM): $50
Overnight Sitting (<72 hours): $120
Extended Pet Sitting (7+ days):
<5 days: 30% fee
<24 hours: 50% fee
✅ Payment & Billing Policy
→ All payments are processed securely through the Portal. Invoices must be paid by the due date.
✅ Inclement Weather & Emergency Policy
→ We monitor severe weather conditions and adjust schedules accordingly. In case of emergencies, we will contact you immediately.
What We Expect from Our Clients
✔ Providing Accurate Pet Information – Ensure pet profiles are up to date.
✔ Securing Access to Your Home – Keys and entry codes required.
✔ Emergency Contacts & Veterinary Info – Provide a backup contact & preferred vet details.
How We Maintain Quality & Professionalism
✅ Certified & Trained Team
→ All staff members are certified in pet first aid, CPR, and Fear-Free handling.
✅ Strict Confidentiality & Security
→ We never share client information and follow strict home security protocols.
✅ Communication Standards
→ All updates and check-ins are provided through the Time To Pet portal for clarity and security.