Privacy Policy​
Last Updated: June 2025
​
At Pet Sitting 4 Comfort® (PS4C), your trust and privacy are a top priority. This policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
We operate in alignment with:
✅ PSI (Pet Sitters International)
✅ NAPPS (National Association of Professional Pet Sitters)
✅ Time To Pet’s data security standards
What Information We Collect
We only collect information necessary to provide safe, consistent, and personalized care:
-
Contact Info: Name, email, phone number
-
Pet Info: Behavior, health, and care routines
-
Home Access: Lockbox codes, entry instructions (stored securely)
-
Emergency Contacts & Vet Info
-
Payment Data: Handled exclusively through Time To Pet’s secure system
How We Protect Your Information
Your data is safeguarded using:
-
SSL encryption on our website
-
Password-protected client portal (Time To Pet)
-
Encrypted storage for home access and pet care notes
-
No physical records kept unless stored in locked, secure cabinets
Only PS4C team members directly involved in your pet’s care have access to relevant data.
How We Protect Your Information
We use your information to:
-
Schedule and carry out pet care services
-
Send visit logs and pet updates
-
Contact you or your emergency contact if needed
-
Process payments through Time To Pet
-
Send service updates, newsletters, or policy changes
We never sell or rent your information.
Information may be shared only with:
-
PS4C team members delivering care
-
Your designated vet or emergency clinic (when authorized)
-
Our portal provider (Time To Pet) under strict confidentiality
Communication Preferences
You may receive:
-
Visit logs and appointment reminders
-
Service updates and occasional newsletters
You can unsubscribe from non-essential messages (like newsletters) at any time.
Essential updates (e.g., billing or schedule changes) are still sent to active clients.
Access & Profile Updates
Clients may log into the Time To Pet portal at any time to:
-
Update personal or pet info
-
Change home access instructions
-
Modify emergency contacts
-
Adjust communication preferences
​​
Need help? stevehongsm@ps4c.net
Data Retention
-
Active and seasonal client records are securely retained
-
Inactive accounts are archived after 6 months
-
Clients may request account deletion at any time
Policy Updates
We may update this Privacy Policy to reflect changes in services, software, or legal requirements. Any significant changes will be shared via email or posted in your client portal.
Contact Us
We’re happy to answer any questions about this policy or how we manage your data.