Client Hub
Pet Sitting 4 Comfort® (PS4C) | Serving Ballston, Clarendon & Rosslyn
Everything You Need to Get Started, Stay Informed, and Feel Confident About Your Pet’s Care
Whether you’re a new client or a returning family, this hub brings together all the key information you need—from onboarding and policies to emergency protocols and FAQ.
New Client? Start Here
1️⃣ New Client Onboarding
A simple, step-by-step guide to:
✔ Creating your Time To Pet portal account
✔ Completing your profile & pet info
✔ What to expect during your first week with PS4C
2️⃣ Preparing for Your Meet & Greet
We help set expectations and make your pet feel at ease from day one. This page includes:
✔ What to prepare
✔ Setting up keys, lockboxes, and building access
✔ Tips for making a great first impression for shy or special needs pets
Policies, Medications & Emergencies
3️⃣ Policies & Service Agreements
Our policies reflect transparency, safety, and peace of mind—from scheduling to cancellations.
✔ Cancellation policies
✔ Visit timing expectations
✔ Communication and updates
4️⃣ Emergency Protocols & Medication Handling
We follow strict protocols based on AVMA, PetTech®, and Fear Free® guidelines. This section includes:
✔ Emergency contact procedures
✔ Veterinary release info
✔ Medication administration safety
FAQs & Ongoing Support
5️⃣ Frequently Asked Questions
Quick answers about:
✔ Booking & visit timing
✔ Lockbox access and home entry
✔ Communication tips during vacations
✔ What to expect when returning home
Still Have Questions?
We’re always happy to help—before, during, or after your service.
Email: stevehongsm@ps4c.net