Client Hub
Pet Sitting 4 Comfort® (PS4C)
Serving Ballston, Clarendon & Rosslyn
Everything you need to get started, stay informed, and feel confident about your pet’s care—all in one place.
Whether you're a new client or a returning family, this hub brings together key resources, onboarding steps, and support tools.
New Client? Start Here
1. New Client Onboarding
A simple step-by-step guide to getting started.
This guide walks you through:
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activating your Time To Pet client portal account
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completing your pet profile and care instructions
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preparing for your first scheduled visit
2. Preparing for Your Meet & Greet
Your meet-and-greet helps us understand your pet’s routine and ensure a smooth start.
This guide includes:
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what to prepare before the visit
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setting up keys, lockboxes, or building access
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tips for shy, anxious, or special-needs pets
Policies, Medications & Emergency Preparedness
3. Policies & Service Agreements
Clear guidelines that support safe, consistent care.
Topics include:
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scheduling and visit windows
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cancellations and rescheduling
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communication and visit updates
4. Emergency Protocols & Medication Handling
Our care follows structured protocols aligned with veterinary and industry standards.
This section covers:
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emergency contact procedures
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veterinary authorization guidelines
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medication handling and documentation
FAQs & Ongoing Support
5. Frequently Asked Questions
Quick answers to common topics:
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scheduling and visit timing
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home access and lockbox procedures
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communication during travel
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what to expect when returning home
Need Help?
We’re here to support you before, during, and after your services.
Email: stevehongsm@ps4c.net
Current clients can also message us directly through the client portal for faster response.